Refund policy

Last Updated: June 30, 2026

At Trenzorio, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

RETURN WINDOW
You have 30 days from the date of delivery to request a return.

ELIGIBILITY
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition you received it.

HOW TO REQUEST A RETURN
To initiate a return, please contact our support team through our Contact page before sending any item back. We will provide you with instructions on how and where to send your package.

REFUNDS
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.

DEFECTIVE OR DAMAGED ITEMS
If your item arrives defective or damaged, please contact us immediately with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

LATE OR MISSING REFUNDS
If you have not received your refund within 7 business days of approval, please check with your bank or credit card provider before contacting us, as processing times may vary.

NON-RETURNABLE ITEMS
Items that have been used, opened beyond inspection, or returned after the 30-day window are not eligible for a return.